Return & Exchange Policy
Refunds
If you are not completely satisfied with your purchase at Thollot's, refunds are offered within 14 days of purchase when accompanied with the original sales slip. The returned merchandise must be unworn, in original condition, and where applicable, in the original gift box with all warranty cards and instruction books intact. Any refunds on cash and check purchases are given in the form of a check. Refunds on check purchases will be given after 10 business days.
Exchanges
Exchanges are permitted within 30 days from the date of purchase when accompanied with the original sales receipt. The returned merchandise must be unworn, in original condition, and where applicable, in the original gift box with all warranty cards and instruction books intact.
Special Orders
Special orders require a minimum deposit of 20% at time of order. Special orders are not returnable and deposits are not subject to refund. a special order constitutes any jewelry or watch ordered, custom made, engraved on, or altered at the customer's request.
Layaways
Layaways require a deposit of 20% and a matching payment of 20% is required every month for the remaining five months. If a layaway payment is not made every month, the articles will be returned to stock. Layaways are refundable within 10 days of the original opening date. An in-store credit will be issued after the initial 10 days.
